When will my order ship?

Your order will be shipped as soon as it has been prepared and is ready for dispatch at our fulfillment center. Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

Can I change or cancel my order?

Orders can be cancelled within 48 hours of purchase. After this period, cancellations are no longer possible. However, once your order has been delivered, you may return it under our 100-day return policy.

Do you ship internationally?

Yes. We proudly ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and countries across Europe. Shipping times and rates may vary depending on your destination.

How long does shipping take?

Once your order has been prepared and shipped, you'll receive a confirmation email with tracking information.

Estimated delivery time is 4–13 business days, depending on your destination.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can use this information to follow your order until it arrives.

What is your return policy?

We offer a 100-day return policy. If your watch is unworn and returned in its original packaging, you may return it within 100 days of delivery. Please note that return shipping costs are the responsibility of the customer.

How do I start a return?

Simply contact our support team within the 100-day return period. We'll guide you through the return process and provide the necessary instructions.

Is The Olive Tree waterproof?

The Olive Tree features a 5 ATM (50 meters) water resistance rating. It is suitable for everyday use, including hand washing and rain. However, we recommend avoiding swimming, diving, or exposing the watch to hot water to help preserve its condition.

What materials are used?

The Olive Tree is crafted using carefully selected premium materials, including a 316L stainless steel case, scratch-resistant sapphire crystal, a genuine leather strap, a Japanese Miyota 2035 quartz movement, and a stainless steel buckle engraved with the SALVATION logo. Every component is chosen to deliver lasting quality, reliability, and timeless design.

Is my watch covered by a warranty?

Yes. Every SALVATION watch is backed by a 2-year limited warranty covering manufacturing defects. If you experience an issue covered by the warranty, please contact our support team and we'll be happy to assist you.

What happens if my watch arrives damaged?

If your watch arrives damaged or defective, please contact us within the 100-day return period and provide clear photos of the issue. Once approved, we'll replace your watch at no additional cost.