Refund policy
Return & Refund Policy
We believe buying a SALVATION timepiece should be as worry-free as wearing one. That's why we've created a straightforward return and refund policy designed to give you complete confidence in your purchase.
1. Standard Returns
Return period: 100 days from the date of delivery.
Conditions: The watch must be unworn and returned in its original packaging. Items showing signs of wear, damage, or missing parts may not qualify for a refund.
Return shipping costs: These are the responsibility of the customer.
Refund timeline: Approved refunds are issued to the original payment method within 5–7 business days after the returned item has been received and inspected.
2. Order Cancellations
Orders may be cancelled at no cost until they have been fulfilled. Once an order has been fulfilled, it can no longer be cancelled and must follow our return policy instead.
Daarna worden de overige punten automatisch:
- 3. Defective Products
- 4. Lost Packages
- 5. Unsatisfied Customers
- 6. Refunds
3. Defective Products
If you receive a watch with a manufacturing defect, we will replace it at no additional cost.
Please contact us within the 100-day return period and provide clear photos showing the defect so our team can assess the issue quickly.
Replacement timeline: Your replacement will be shipped within 5–7 business days after approval.
4. Lost Packages
If your package is confirmed lost in transit by the shipping carrier before delivery, we will resend your order at no additional cost.
Please contact us so we can resolve the issue as quickly as possible.
5. Unsatisfied Customers
If you're unhappy with your order for any reason, please contact us first. Our team will work with you to find the best possible solution, which may include a replacement, refund, or another suitable resolution.
6. Refunds
Once we have received and inspected your returned item, we will notify you of the status of your refund.
If your refund is approved, it will be issued to your original payment method within 5–7 business days. Please note that your bank or payment provider may require additional time to process and post the refund to your account.
Shipping costs are non-refundable unless the return is the result of our error or the item is confirmed to have a manufacturing defect.
Contact Us
For any questions regarding returns or refunds, please contact our customer support team at: